Shift Leader

McAlister's Deli | Gurnee; Gurnee (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Job summary

McAlister's Deli in Gurnee seeks an Hourly Manager to support daily restaurant operations and guest satisfaction. The role requires supervising shifts, enforcing standards, and assisting with training while maintaining food quality and cleanliness.

The ideal candidate will have a High School Diploma and restaurant supervisory experience, with strong customer service and cash-handling skills. Flexible scheduling and employee discounts are offered.

Qualifications

• HS diploma required or equivalent.
• Prior supervisory or management experience in a restaurant is preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Provide supervision during assigned shifts.
• Ensure a positive guest experience and atmosphere for team members and guests.
• Assist with managing front-of-house and back-of-house shift duties and labor costs.
• Monitor service speed to maintain guest satisfaction.
• Address guest comments and complaints and escalate as needed.
• Supervise daily shifts to uphold standards of quality and cleanliness.
• Assist in ongoing team training and proper adherence to procedures.
• Enforce dress and uniform standards.
• Ensure proper cash handling procedures are followed.
• Open and close the restaurant in the absence of upper management.

Skills

Supervision

Guest service

Team leadership

Cash handling

Labor controls

Education

High School Diploma

Job description

Position Overview: The Hourly Manager contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility:

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Benefits:

• Employee discount
• Flexible schedule

Education:

High School Diploma or equivalent