Shift Leader

McAlister Inc; Fairview Heights (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Paid time off

Job summary

McAlister's Deli is seeking an Hourly Manager to oversee daily operations and provide leadership during shifts. The Team Leader will supervise both front-of-house and back-of-house activities, ensuring quality, safety, and cleanliness while managing labor costs and guest satisfaction.

The role includes assisting with training, addressing guest comments, and opening/closing in the absence of senior management.

Qualifications

• High School Diploma or equivalent required.
• Experience supervising shifts preferred.
• Strong customer service and communication skills.

Responsibilities

• Supervise team during shifts to ensure standards.
• Assist in managing FOH/BOH operations and labor costs.
• Handle guest comments and complaints and escalate when needed.
• Open and close the restaurant in the absence of upper management.
• Ensure cash handling procedures are followed.

Skills

Supervision

Guest experience

Team leadership

Labor cost control

Cash handling

Education

High School Diploma or equivalent

Job description

Position Overview: The Hourly Manager contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.Key Areas of Responsibility:The ability to provide supervision during assigned shifts.Provides team members, and guests with a positive experience and atmosphere.Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.Monitors speed of service to ensure a positive guest experience.Assists with guest comments and complaints.Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.Helps encourage adherence to uniform policy and standards.Ensures proper cash handling procedures are followed.Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.Job Type: HourlyPay: $16.00 - $18.00 per hourBenefits:Employee discountFlexible schedulePaid time offEducation: High School Diploma or equivalentThis is for a position at a franchised McAlister’s Deli location