Shift Leader

Mazzio's; Tulsa (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading restaurant chain as a Shift Leader in Tulsa, where you will supervise crew members, ensure customer satisfaction, and maintain food safety standards. This role requires excellent communication and leadership skills, along with the ability to manage various operational tasks effectively. If you are passionate about team collaboration and guest relations, this position offers a dynamic work environment with opportunities for growth.

Qualifications

• Pass the Mazzio’s Comp 1 Test before managing a shift.
• Preferred: valid driver’s license with insurance.

Responsibilities

• Supervise crew members and ensure efficient workflow.
• Resolve guest concerns and maintain food safety standards.
• Perform administrative tasks like scheduling and inventory.

Skills

Communication

Leadership

Teamwork

Education

Food Handler’s permit

Job description

Join to apply for the Shift Leader role at Mazzio's

Position Summary

Shift Leaders provide direct supervision and ensure all crew members work efficiently and effectively during their shift. Shift Leaders do not have a minimum hour requirement.

Primary Responsibilities

1. Adhere to restaurant performance standards, ensuring crew members are actively working at their stations, regulating workflow, and supporting labor goals.
2. Resolve guest concerns promptly, using good judgment to determine if customer credit is necessary, and document decisions for audits.
3. Meet guest needs by managing food preparation, delivery times, order verification, table sanitation, guest greeting, and farewell activities.
4. Maintain food safety and sanitation standards, including glove use, restroom cleanliness, surface disinfection, proper food storage, and floor safety.
5. Ensure crew compliance with uniform and safety guidelines, including proper attire and footwear.
6. Perform shift tasks such as cashing out drivers and servers, cash counts, deposits, and end-of-shift activities, documenting anomalies as needed.
7. Ensure safety and security of personnel, guests, products, and cash, including locking doors, setting alarms, and restricting after-hours access.
8. Handle administrative tasks like scheduling, ordering, inventory, and record-keeping.
9. Assist in training and developing crew members.

Knowledge, Skills & Abilities

• Excellent communication, leadership, and guest relations skills.
• Teamwork and collaboration abilities.
• Knowledge of operational procedures and safety regulations.
• Comfort with workplace technology and basic math skills.
• Ability to manage and correct crew performance.

Experience/Education & Certification

• Pass the Mazzio’s Comp 1 Test before managing a shift.
• Possess or obtain required permits/licenses such as Food Handler’s permit.
• Preferred: valid driver’s license with insurance, and a good driving record.

Physical Demands

• Ability to exert force up to 50 pounds occasionally and frequently lift up to 20 pounds.
• Work involves standing, walking, and performing duties over extended shifts, including early mornings, evenings, and weekends.
• Requires physical activities like reaching, climbing, stooping, and handling.

Working Conditions

• Primarily indoor environment with exposure to heat, humidity, and water.
• Use of kitchen equipment and tools.

Disclaimers

These statements describe the general nature of the work and are not exhaustive. Mazzio’s, LLC is an Equal Employment Opportunity employer and maintains an at-will employment policy.