Shift Leader

Mazzio's LLC; Tulsa (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen in der Gastronomie sucht einen engagierten Schichtleiter, der die Verantwortung für die Effizienz und Leistung des Teams übernimmt. In dieser Rolle werden Sie die Crew anleiten, Gäste betreuen und sicherstellen, dass alle Sicherheits- und Gesundheitsstandards eingehalten werden. Sie sind verantwortlich für die Schulung neuer Mitarbeiter und die Verwaltung von administrativen Aufgaben. Wenn Sie eine Leidenschaft für die Gastronomie und hervorragende Führungsfähigkeiten haben, könnte dies die perfekte Gelegenheit für Sie sein, in einem dynamischen Umfeld zu arbeiten und Ihre Karriere voranzutreiben.

Qualifications

• Fähigkeit, Crew-Leistungen zu verwalten und zu korrigieren.
• Kenntnis der Gesundheits- und Sicherheitsvorschriften.

Responsibilities

• Überwachung der Crew und Sicherstellung der Effizienz während der Schicht.
• Lösung von Gastanliegen und Dokumentation von Entscheidungen.

Skills

Kommunikationsfähigkeiten

Führungsfähigkeiten

Teamarbeit

Gastbeziehungen

Mathematische Fähigkeiten

Education

Lebensmittelhandhabungserlaubnis

Sanitätszertifikat

Tools

Kassenregister

Computer

Küchengeräte

Job description

Job Details

Job Location: 070 101st and Sheridan - Tulsa, OK

Salary Range: Undisclosed

Description

Position Summary: Shift Leaders provide direct supervision and ensure all crew members work efficiently and effectively during their shift. They do not have a minimum hour requirement.

Primary Responsibilities

The following duties represent the majority of the position's responsibilities but are not exhaustive and other duties may be assigned as necessary:

• Adhere to restaurant performance standards, ensure crew members are actively working, regulate workflow, and support labor goals by adjusting crew levels based on business volume.
• Resolve guest concerns, determine when customer credit is necessary, and document decisions for audits.
• Meet guest needs by ensuring timely food preparation, accurate delivery times, proper order verification, timely table clearing, and welcoming and thanking guests.
• Maintain food safety and sanitation standards, including glove use, restroom cleanliness, surface disinfection, proper food storage, and floor maintenance.
• Ensure crew members follow uniform and safety guidelines, including proper attire and footwear.
• Perform shift-related tasks such as cash handling, deposits, end-of-shift activities, and documenting unusual events.
• Ensure safety and security of crew, guests, products, and cash, including locking doors, setting alarms, and restricting after-hours access.
• Assist with administrative tasks like scheduling, ordering, inventory, and reporting.
• Support in training and developing crew members.

Qualifications

Knowledge, Skills & Abilities

• Excellent communication and interpersonal skills.
• Proven leadership and decision-making abilities.
• Guest relations skills and tact.
• Teamwork and collaboration skills.
• Knowledge of Mazzio’s operational procedures.
• Understanding of health and safety regulations.
• Comfort with workplace technology and POS systems.
• Basic math skills.
• Ability to manage and correct crew performance.

Experience/Education & Certification

• Must pass the Mazzio’s Comp 1 Test before managing a shift.
• May require Food Handler’s permit, Sanitation Certification, or other licenses depending on local laws.
• Preferred valid driver’s license with insurance; must meet insurance standards.

Physical Demands

• Exerting up to 50 pounds occasionally, and lifting or pushing up to 20 pounds frequently.
• Work involves standing, walking, and performing tasks requiring stamina over long shifts.

Working Conditions

• Primarily indoor environment with exposure to temperature changes, heat, and humidity.
• Frequent hand washing and operation of kitchen equipment.

Tools and Equipment

• Includes adding machines, cash registers, computers, ovens, and other kitchen tools.

Disclaimers

The above statements describe general responsibilities and are not exhaustive. Mazzio’s, LLC is an Equal Employment Opportunity (EEO) employer and maintains an at-will employment status, with employment not guaranteed by this description.