Shift Leader

Taco Bell; Milford (DE); On-site; USD 30,000 - 45,000; Full time

Job summary

A fast-food restaurant chain is seeking a Shift Lead to support the Restaurant General Manager in running great work shifts. The ideal candidate will ensure all Team Members complete their duties while serving safe, quality food. Key responsibilities include solving customer complaints and maintaining a safe environment for staff and customers. Strong communication and leadership skills are essential. This role is critical in upholding the restaurant's standards.

Qualifications

• Ability to communicate openly and honestly with the management team.
• Willingness to support Team Members and provide positive feedback.
• Experience in handling complaints and resolving issues efficiently.

Responsibilities

• Support the Restaurant General Manager by running shifts and ensuring standards.
• Ensure safety for Team Members and customers.
• Complete all assigned duties and serve quality food.

Skills

Customer service skills

Problem-solving ability

Team leadership

Job description

" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.