Shift Leader

Taco Bell; Claymont (DE); On-site; USD 17,908 - 23,419; Full time

Job summary

A fast-food restaurant franchise is looking for a Shift Lead to support the Restaurant General Manager by ensuring great work shifts. Responsibilities include problem-solving, guiding team members, and communicating with management. The ideal candidate will maintain high standards in food service and safety, ensuring a positive experience for both team members and customers. Strong skills in customer service and team guidance are essential for this role.

Qualifications

• Ability to solve customer complaints quickly and positively.
• Experience providing feedback to team members.
• Open and honest communication with management.

Responsibilities

• Support the RGM by running shifts and meeting standards.
• Ensure Team Members complete their assigned duties.
• Maintain a safe environment for Team Members and customers.

Skills

Problem-solving

Team guidance

Customer service

Communication

Job description

" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.