Shift Leader

shamrocktbc; Beaver Dam (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

shamrocktbc, a franchisee of Taco Bell located in Beaver Dam, Wisconsin, is looking for a dedicated Shift Lead. In this role, you will support the Restaurant General Manager by leading shifts, ensuring quality service, and maintaining a safe environment for both team members and customers.

Key responsibilities include addressing customer complaints, providing positive feedback to team members, and ensuring adherence to company policies. Strong customer service and teamwork are essential for success in this position.

Qualifications

• Ability to manage shifts and lead team members effectively.
• Strong customer service skills with the ability to solve complaints.
• Excellent communication skills to communicate with the management team.

Responsibilities

• Support the Restaurant General Manager by running effective shifts.
• Ensure all team members complete their assigned duties.
• Maintain a safe working environment for team members and customers.

Skills

Customer service

Team leadership

Problem-solving

Job description

“You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You’ll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.