Shift Lead

Taco Bell; Fort Wayne (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

A restaurant franchise is seeking a Shift Lead to support the Restaurant General Manager. Responsibilities include overseeing work shifts, ensuring team members provide quality service, and maintaining a safe environment. Key skills include problem-solving, customer service, and effective communication. Ideal candidates thrive in a team setting and are proactive in addressing customer needs. Join a fast-paced environment where leadership and teamwork are paramount.

Qualifications

• Ability to solve customer complaints with a positive attitude.
• Strong communication skills with the management team.
• Experience working in a team-oriented environment.

Responsibilities

• Support the Restaurant General Manager by running shifts effectively.
• Ensure Team Members complete assigned duties and serve quality food.
• Maintain a safe work environment for Team Members and customers.

Skills

Problem-solving

Customer service

Team leadership

Communication

Job description

" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.