Shift Lead

taco-bell-delight-tb; Niles (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

taco-bell-delight-tb is looking for a Shift Lead in Niles, Michigan. You will support the Restaurant General Manager by running effective shifts and ensuring that Taco Bell standards are met. This involves guiding Team Members to complete their duties while maintaining safe and quality food service.

The ideal candidate should have strong problem-solving skills and be able to address customer complaints promptly. You’ll play a critical role in fostering a positive team environment and ensuring a satisfactory dining experience for customers.

Qualifications

• Ability to solve customer complaints quickly and effectively.
• Experience in providing feedback and communicating with teams.
• Knowledge of cash and inventory policies.

Responsibilities

• Support the Restaurant General Manager by running effective shifts.
• Ensure quality food service and a safe work environment.
• Guide Team Members in completing their assigned duties.

Skills

Customer service

Problem-solving

Communication

Job description

“ You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You’ll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.