Shift Leader

Taco Bell; Philadelphia (Philadelphia County); On-site; USD 18,000 - 23,000; Full time

Job summary

A leading fast-food franchise in Philadelphia is seeking a Shift Lead to support the Restaurant General Manager. The role involves managing shifts, ensuring that all Team Members complete their duties, and maintaining a safe and friendly environment for both staff and customers. If you excel in problem-solving and customer service, this position is perfect for you. Join a dynamic team focused on delivering high-quality service in a fast-paced environment.

Qualifications

• Ability to solve customer complaints quickly and effectively.
• Willingness to provide constructive feedback to Team Members.
• Experience in following cash and security policies.

Responsibilities

• Support the Restaurant General Manager by running shifts.
• Ensure Team Members complete all assigned duties.
• Maintain restaurant safety standards for Team Members and customers.
• Following cash, security, inventory and labor policies and procedures.

Skills

Problem-solving

Team communication

Customer service

Job description

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."\

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.