Shift Leader

Duck Donuts; Knoxville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedules

Career advancement

Employee discounts

Training and development

Job summary

Duck Donuts is seeking a Shift Leader to guide team members and oversee daily shop operations. You will ensure donuts are prepared to standard, train staff, and maintain a welcoming store environment.

Ideal candidates have leadership and strong communication skills, with availability to work mornings, evenings, weekends, and holidays. This is a hands-on role with room to grow into management.

Qualifications

• Leadership experience in fast-paced settings.
• Strong communication and problem‑solving skills.
• Ability to guide and motivate a team to deliver great guest service.

Responsibilities

• Supervise and support team members during assigned shifts.
• Assign tasks and monitor performance for smooth operations.
• Provide hands-on training and coaching for Donut Makers and Cashiers.
• Maintain a clean, safe, welcoming store environment.
• Ensure compliance with food safety, sanitation, and brand standards.
• Assist with inventory and product prep as needed.
• Deliver excellent guest service and handle escalations.

Skills

Leadership

Communication

Problem solving

Team motivation

Job description

Love donuts and leading a team? As a Shift Leader at Duck Donuts, you'll play a key role in delivering an exceptional guest experience while keeping the shop running smoothly during your shift. You'll guide team members, oversee operations, and ensure every donut is served warm, fresh, and made with care. If you're a natural leader with great communication skills and a passion for creating smiles, this role is your chance to grow your leadership career in a fun, rewarding environment.

Benefits

• Competitive hourly pay with leadership responsibilities
• Flexible schedules and work-life balance
• Career advancement opportunities into management
• Employee discounts on donuts, coffee, and merchandise
• Paid training and leadership development

Responsibilities

• Supervise and support team members during assigned shifts
• Assign tasks and monitor performance to ensure smooth operations
• Provide hands‑on training and coaching for Donut Makers and Cashiers
• Maintain a clean, safe, and welcoming store environment
• Ensure compliance with food safety, sanitation, and brand standards
• Assist with inventory management and product prep as needed
• Deliver excellent guest service, resolve issues, and handle escalations

Job Requirements

• Previous experience in food service, retail, or leadership preferred
• Strong communication and problem‑solving skills
• Ability to lead a team with a positive, motivating approach
• Must be at least 18 years old
• Reliable, dependable, and committed to teamwork
• Ability to work mornings, evenings, weekends, and holidays as needed