Shift Leader

Duck Donuts | Flemington; Flemington (NJ); On-site; USD 23,000 - 32,000; Full time

Job summary

Duck Donuts Flemington is seeking a motivated, upbeat team member who will deliver exceptional guest service while guiding others to do the same. You will take initiative to solve problems, interact with guests, and model Duck Donuts’ standards during every shift.

Responsibilities include coaching the team, maintaining a clean, welcoming environment, following recipes and safety procedures, delegating tasks, and supporting managers with promotions and policy updates.

Qualifications

• 2+ years of experience in foodservice, preferably with supervisory experience.
• Energetic and goal-oriented personality with a proven ability to lead others.
• Excellent verbal and written communication skills.
• Proven ability to provide exceptional service to guests.

Responsibilities

• Deliver outstanding guest experiences through coaching and leading the team.
• Maintain a clean, welcoming, and family-friendly atmosphere.
• Follow recipes, procedures, and safety standards at all times.
• Delegate tasks and model initiative to complete duties and prep work.
• Assist managers with promotions, training initiatives, and policy updates.
• Communicate concerns to management and help implement improvement plans.
• Manage cash intake and deposits and perform cash handling functions.

Skills

Leadership

Customer service

Communication

Problem solving

Job description

Duck Donuts is seeking a motivated and upbeat individual with a friendly personality who will provide exemplary service to our guests while leading other team members to do the same. This person must have the ability to take initiative to solve problems, interact with guests, and be a positive example to the team.

Responsibilities include:

• Consistently delivers outstanding guest experiences through training and coaching the team and through exemplifying the Duck Donuts standard for exemplary service to each guest.
• Maintaining a clean, welcoming, and family-friendly atmosphere for guests and team members alike.
• Follows Duck Donuts recipes and procedures and ensures compliance with federal, state, and local regulations for safety, sanitation, and labor standards in addition to Duck Donuts’ standards while on duty.
• Delegates tasks to team members as needed while also setting a positive example by completing all assigned duties and taking initiative to complete additional cleaning, organizational, and prep tasks as time permits.
• Assists managers with rollout of system-wide promotional campaigns, limited-time-offers, training initiatives, and updates to policies, procedures, or recipes.
• Communicates concerns to management and works with management to implement plans enhanced performance.
• Manages cash intake and deposits and completes required cash handling functions.

Requirements:

• 2+ years of experience in foodservice, preferably with supervisory experience
• Has an energetic and goal-oriented personality and a proven ability to lead others in a fast-paced environment.
• Possesses excellent verbal and written communication skills.
• Proven ability to provide exceptional service to guests.