Shift Leader

Buffalo Wild Wings; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free and discounted products

Career advancement opportunities

Fun, energetic work environment

Competitive pay

Job summary

Dunkin in Orlando is hiring a Shift Leader to be the heart of the team, ensuring smooth operations, guest service, and a positive work environment. You will inspire and motivate your crew to deliver the Dunkin experience with enthusiasm and efficiency.

You will coach and mentor teammates, uphold brand standards, and help create a fun, energetic workplace with opportunities for growth.

Qualifications

• 1 year of consecutive shift leadership with the same company in a fast-paced food service environment.
• Strong leadership and communication skills.
• Ability to work independently and as part of a team.
• Basic math and cash handling skills.
• Professional references required.

Responsibilities

• Greet guests with a smile and provide prompt, friendly service.
• Resolve guest issues with professionalism and courtesy.
• Ensure guest satisfaction through high-quality products and service.
• Delegates tasks and provides clear direction to team members.
• Coach and mentor team members to improve performance and develop skills.
• Foster a positive and supportive team environment.
• Communicate effectively with team members and management.
• Ensure adherence to brand standards and procedures.
• Maintain a clean and organized workspace.
• Follow food safety and hygiene protocols.
• Manage inventory and supplies efficiently.
• Operate POS systems and handle cash transactions accurately.
• Address and resolve operational issues promptly.
• Handle customer complaints with professionalism.

Skills

Leadership

Communication

Teamwork

Cash handling

Flexible schedule

References

Job description

As a Dunkin Shift Leader, you'll be the heart and soul of your team, ensuring smooth operations, exceptional guest service, and a positive work environment. You'll inspire and motivate your crew to deliver the Dunkin' experience with enthusiasm and efficiency.

Guest Service

• Greets guests with a smile and provide prompt, friendly service
• Resolve guest issues with professionalism and courtesy
• Ensure guest satisfaction through high-quality products and service
• Delegates tasks and provides clear direction to team members
• Coach and mentor team members to improve performance and develop skills
• Foster a positive and supportive team environment
• Communicate effectively with team members and management

Operations Excellence

• Ensure adherence to Dunkin brand standards and procedures
• Maintain a clean and organized workspace
• Follow food safety and hygiene protocols
• Manage inventory and supplies efficiently
• Operate POS systems and handle cash transactions accurately

Problem solving

• Address and resolve operational issues promptly
• Handle customer complaints with professionalism
• Identify areas for improvement and implement solutions

Qualifications

• Minimum of 1 year consecutive experience with the same company as a shift leader in a fast-paced food service environment
• Strong leadership and communication skills
• Ability to work independently and as part of a team
• Basic math and cash handling skills
• Ability to work a flexible schedule, including mornings, evenings and weekends
• Professional References required
• Dunkin experience a Plus
• Competitive pay
• Opportunities for career advancement
• Free and discounted products
• Fun, energetic work environment

Join our team and make a difference in the lives of our guests and team members! Come see just how much more coffee and donuts are all about!