Duck Donuts - Shift Lead

Duck Donuts; Chesterfield (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free food & snacks

Competitive compensation

Job summary

Duck Donuts Company in Chesterfield, Missouri is seeking an experienced Shift Lead to oversee restaurant operations during a shift. You will supervise staff, assign duties, and maintain service quality to ensure smooth daily performance.

The ideal candidate has restaurant experience, strong leadership, and calm under pressure, with the ability to manage POS systems and uphold health and safety standards. This role involves weekday and alternating weekend shifts at our Chesterfield location.

Qualifications

• Strong leadership and supervision abilities.
• Excellent communication and problem-solving skills.

Responsibilities

• Train and manage employees and assign duties as needed.
• Lead team in providing exceptional customer service.
• Resolve customer complaints gracefully and with tact.
• Adhere to all health and safety rules and regulations.
• Maintain appropriate inventory levels, reorder and restock when necessary.
• Cover the shifts of absent employees.
• Work weekdays and alternating weekends (a weekend only position is also available).

Skills

Leadership

Communication

Problem-solving

Customer service

Team management

Education

High school diploma/GED

Tools

POS software

Job description

Job Summary

We are seeking an experienced Shift Lead to join our team! As a Shift Lead, you will be responsible for the restaurant's operational performance during your shift. You will supervise, work alongside staff and assign duties to ensure the restaurant runs smoothly. The ideal candidate is a strong leader with restaurant experience.

Benefits

• Employee discounts
• Flexible schedule
• Free food & snacks

Benefits/Perks

• Flexible Scheduling
• Competitive Compensation

Responsibilities

• Train and manage employees and assign duties as needed
• Lead team in providing exceptional customer service
• Resolve customer complaints gracefully and with tact
• Adhere to all health and safety rules and regulations
• Maintain appropriate inventory levels, reorder and restock when necessary
• Cover the shifts of absent employees
• Work weekdays and alternating weekends (a weekend only position is also available)

Qualifications

• High school diploma/GED
• Previous food service experience
• Familiarity with POS software
• Ability to remain calm and thrive under pressure
• Excellent management and leadership skills
• Strong communication and problem-solving skills