Shift Lead

Duck Donuts Company; Illinois; Presencial; USD 21 000 - 26 000; Tempo integral

Resumo da oferta

Duck Donuts Libertyville is seeking a Shift Leader to oversee daily operations, coach team members, and ensure top-notch guest experiences. The role emphasizes fast-paced work, problem-solving, and maintaining a clean, family-friendly environment on shift.

The ideal candidate will have 2+ years in foodservice with supervisory experience, strong communication skills, and a passion for delivering exceptional service to every guest.

Qualificações

• 2+ years of experience in foodservice, preferably with supervisory experience.
• Energetic, goal-oriented personality with proven leadership in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proven ability to provide exceptional guest service.

Responsabilidades

• Provide exemplary service to guests while leading team members on shift.
• Maintain a clean, welcoming, family-friendly atmosphere.
• Follow recipes, procedures, and safety, sanitation, and labor standards.
• Delegate tasks and take initiative to complete additional duties.
• Support managers with promotions, training, and policy updates.
• Communicate concerns to management and implement improvement plans.
• Manage cash handling, minimize waste, and monitor labor margins during shifts.

Conhecimentos

Team leadership

Communication

Customer service

Problem solving

Descrição da oferta de emprego

Job Description

Job Description

Shift Leader

Duck Donuts Libertyville is seeking a motivated and upbeat individual with a friendly personality who will provide exemplary service to our guests while leading other team members to do the same. This person must have the ability to take initiative to solve problems, interact with guests, and be a positive example to the team.

Responsibilities include:

• Consistently delivers outstanding guest experiences through training and coaching the team and through exemplifying the Duck Donuts standard for exemplary service to each guest.
• Maintaining a clean, welcoming, and family-friendly atmosphere for guests and team members alike.
• Follows Duck Donuts recipes and procedures and ensures compliance with federal, state, and local regulations for safety, sanitation, and labor standards in addition to Duck Donuts’ standards while on duty.
• Delegates tasks to team members as needed while also setting a positive example by completing all assigned duties and taking initiative to complete additional cleaning, organizational, and prep tasks as time permits.
• Assists managers with rollout of system-wide promotional campaigns, limited-time-offers, training initiatives, and updates to policies, procedures, or recipes.
• Communicates concerns to management and works with management to implement plans enhanced performance.
• Maintains cash intake responsibly, takes measures to reduce waste, and monitors labor margins while on shift.

Requirements:

• 2+ years of experience in foodservice, preferable with supervisory experience
• Has an energetic and goal-oriented personality and a proven ability to lead others in a fast-paced environment.
• Possesses excellent verbal and written communication skills.
• Proven ability to provide exceptional service to guests.