Shift Lead - Donut Shop

Duck Donuts Company; Asheville (NC); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Tip included

Job summary

Duck Donuts in Asheville, NC seeks a motivated individual to provide exemplary service and lead other team members to do the same. This role requires initiative to solve problems, interact with guests, and set a positive example for the team.

Must have recent foodservice experience, preferably in fast casual. Availability Fri afternoons, Saturdays, and Sundays with a mix of 5–6 hour shifts is preferred. Pay per hour including tips is $15–$18.

Qualifications

• Must have recent prior work experience in foodservice, preferably in a fast casual environment.
• Strong guest service and teamwork skills required.
• Ability to take initiative and lead other team members.

Responsibilities

• Deliver outstanding guest experiences through coaching and leading the team.
• Maintain a clean, welcoming, family-friendly atmosphere.
• Follow recipes and safety procedures and ensure compliance with regulations.
• Delegate tasks and support with additional cleaning and prep as needed.
• Assist managers with promotions, training, and policy updates.
• Communicate concerns to management and help implement improvements.
• Manage cash intake, reduce waste, and monitor labor margins on shift.

Skills

Guest service

Leadership

Coaching

Team training

Job description

Duck Donuts is seeking a motivated and upbeat individual with a friendly personality who will provide exemplary service to our guests while leading other team members to do the same. This person must have the ability to take initiative to solve problems, interact with guests, and be a positive example to the team.

Must have

recent prior work experience in foodservice, preferably in a fast casual environment (if not, see our other posting for Team Member)

Preferred candidates

will be available to work Friday afternoon (12-6), Saturday, and Sunday shifts

Requires weekday and weekend shifts, mix of morning or afternoon 5-6 hour shifts.

Pay range is typically $15-$18 per hour including tips

Responsibilities include:

• Consistently delivers outstanding guest experiences through training and coaching the team and through exemplifying the Duck Donuts standard for exemplary service to each guest.

• Maintaining a clean, welcoming, and family-friendly atmosphere for guests and team members alike.

• Follows Duck Donuts recipes and procedures and ensures compliance with federal, state, and local regulations for safety, sanitation, and labor standards in addition to Duck Donuts’ standards while on duty.

• Delegates tasks to team members as needed while also setting a positive example by completing all assigned duties and taking initiative to complete additional cleaning, organizational, and prep tasks as time permits.

• Assists managers with rollout of system-wide promotional campaigns, limited-time-offers, training initiatives, and updates to policies, procedures, or recipes.

• Communicates concerns to management and works with management to implement plans enhanced performance.

• Maintains cash intake responsibly, takes measures to reduce waste, and monitors labor margins while on shift.