Shift Leader

Buffalo Wild Wings; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free products

Employee discount

Career advancement

Energetic work environment

Job summary

Dunkin is seeking a Shift Leader in Florida to drive guest satisfaction and smooth daily operations. You will lead a fast-paced team, coach staff, and ensure adherence to brand standards while managing cash and inventory.

Join a fun, energetic environment with opportunities for advancement and employee discounts. Must have at least 1 year of shift leadership experience in food service and be able to work flexible hours including mornings, evenings, and weekends.

Qualifications

• 1+ year of consecutive shift leadership experience in fast-paced food service.
• Strong leadership and communication skills are required.
• Professional references are required.
• Dunkin experience is a plus.
• Competitive pay and opportunities for advancement are available.

Responsibilities

• Greet guests with a smile and deliver prompt, friendly service.
• Resolve guest issues with professionalism and courtesy.
• Maintain brand standards and ensure a clean, organized workspace.
• Assist with inventory management and cash handling.
• Coach and mentor team members to improve performance.

Skills

Leadership

Communication

Teamwork

Cash handling

Flexible schedule

Job description

As a Dunkin Shift Leader, you'll be the heart and soul of your team, ensuring smooth operations, exceptional guest service, and a positive work environment. You'll inspire and motivate your crew to deliver the Dunkin' experience with enthusiasm and efficiency.

Guest Service

• Greets guests with a smile and provide prompt, friendly service
• Resolve guest issues with professionalism and courtesy
• Ensure guest satisfaction through high-quality products and service
• Delegates tasks and provides clear direction to team members
• Coach and mentor team members to improve performance and develop skills
• Foster a positive and supportive team environment
• Communicate effectively with team members and management

Operations Excellence

• Ensure adherence to Dunkin brand standards and procedures
• Maintain a clean and organized workspace
• Follow food safety and hygiene protocols
• Manage inventory and supplies efficiently
• Operate POS systems and handle cash transactions accurately

Problem solving

• Address and resolve operational issues promptly
• Handle customer complaints with professionalism
• Identify areas for improvement and implement solutions

Qualifications

• Minimum of 1 year consecutive experience with the same company as a shift leader in a fast-paced food service environment
• Strong leadership and communication skills
• Ability to work independently and as part of a team
• Basic math and cash handling skills
• Ability to work a flexible schedule, including mornings, evenings and weekends
• Professional References required
• Dunkin experience a Plus
• Competitive pay
• Opportunities for career advancement
• Free and discounted products
• Fun, energetic work environment

Join our team and make a difference in the lives of our guests and team members! Come see just how much more coffee and donuts are all about!