Manager

Ontario Trillium Foundation; Knoxville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Duck Donuts is seeking a hands-on Manager in Knoxville to oversee daily store operations, lead and develop the team, and ensure quality, service, and cleanliness.This role focuses on staffing, scheduling, inventory, and delivering exceptional guest experiences in a fast-paced environment.

Join a community-focused brand with opportunities for growth and ongoing leadership development, backed by competitive compensation and a supportive culture.

Qualifications

• 2+ years of management experience in food service, hospitality, or retail.
• Ability to lead, motivate, and develop a team.
• Strong organizational and communication skills.
• Flexibility to manage multiple priorities in a fast-paced environment; must be 18+.

Responsibilities

• Oversee all aspects of daily store operations, including staffing, scheduling, and inventory.
• Recruit, train, and develop a high-performing team.
• Ensure compliance with food safety, sanitation, and labor regulations.
• Monitor financial performance, control costs, and drive sales growth.
• Lead by example to deliver outstanding guest experiences.
• Handle escalated customer concerns with professionalism and care.
• Foster a positive, collaborative team environment that aligns with Duck Donuts’ values.

Skills

Leadership

Team development

Operations management

Communication

Organizational skills

Problem-solving

Job description

As a Manager at Duck Donuts, you’ll be at the heart of our mission to create delicious, made-to-order donuts and a welcoming environment for every guest. You’ll oversee daily operations, lead and develop your team, and ensure the shop runs efficiently while maintaining Duck Donuts’ high standards for quality, service, and cleanliness. This is a hands‑on leadership role perfect for someone who thrives in a fast‑paced environment and is ready to grow their career with a community‑focused brand.

Benefits

• Competitive salary and performance-based incentives
• Comprehensive training program and ongoing leadership development
• Flexible scheduling with work-life balance in mind
• Career advancement opportunities within the Duck Donuts network
• Employee discounts and perks
• Supportive, team-oriented culture

Responsibilities

• Oversee all aspects of daily store operations, including staffing, scheduling, and inventory
• Recruit, train, and develop a high‑performing team
• Ensure compliance with food safety, sanitation, and labor regulations
• Monitor financial performance, control costs, and drive sales growth
• Lead by example to deliver outstanding guest experiences
• Handle escalated customer concerns with professionalism and care
• Foster a positive, collaborative team environment that aligns with Duck Donuts’ values

Job Requirements

• 2+ years of management experience in food service, hospitality, or retail preferred
• Proven ability to lead, motivate, and develop a team
• Strong organizational, communication, and problem‑solving skills
• Ability to manage multiple priorities in a fast‑paced environment
• Must be at least 18 years old
• Flexible availability, including mornings, evenings, weekends, and holidays