Shift Lead - Training & Operations, Bonus Eligible

Goodwill; Johnston (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Monthly bonus

Annual merit increase

Weekend premium

Job summary

Goodwill of Central Iowa is seeking a Full-Time Shift Leader to support operations management and training for donated-goods retail employees. Starting wage is $16.00/hour with a $1.00/hour weekend premium, plus monthly bonus eligibility and annual merit increase potential.

Shifts may run Monday–Saturday 8am–10pm and Sunday 11am–6pm; a flexible schedule is required to cover any shift. This role focuses on coaching, pricing donated goods, customer service, and maintaining store standards.

Qualifications

• Previous related full-time supervisory experience.
• Excellent customer service skills for daily employee and customer interactions.
• Effective communication skills to coach others.
• Efficient problem-solving abilities.
• Flexibility to work positively on a team within Goodwill of Central Iowa's values.

Responsibilities

• Trains employees using various platforms including in-person, online, and written processes.
• Regularly provides valuable work performance feedback to employees using GCI’s values of love, kindness, and respect.
• Assists in coaching and assigning work to the team to meet sales and production goals monthly, quarterly and annually.
• Supports the Mission Services department and activities through our round-up program.
• Provides excellent customer service and responds effectively and promptly to customer needs.
• Assists in store DGR processes of sorting, pricing, and rotating donated goods to achieve production and sales goals.
• Monitors production and sales to achieve store goals to support and fund Goodwill of Central Iowa’s mission.
• Assists in completing daily communication log to organize and assign work to team members.
• Assists in monitoring new employee training progress.
• Monitors and assists in maintaining internal and external appearance standards including floor care, store cleanliness, cash register organization, fixture organization, parking lot area, shopping cart store entry, and signage.
• Performs other duties as assigned.

Skills

Supervisory experience

Customer service

Communication

Problem solving

Teamwork

Tools

Cash register

Computer

Microsoft Office

Job description

Goodwill of Central Iowa is seeking a Full-Time Shift Leader to support operations management and training for donated-goods retail employees. Starting wage is $16.00/hour with a $1.00/hour weekend premium, plus monthly bonus eligibility and annual merit increase potential.

Shifts may run Monday–Saturday 8am–10pm and Sunday 11am–6pm; a flexible schedule is required to cover any shift. This role focuses on coaching, pricing donated goods, customer service, and maintaining store standards.