Retail Shift Leader: Lead, Coach & Optimize Store Goals

Goodwill; Des Moines (IA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health benefits

PTO

403B

Lifestyle Spending accounts

Training and recognition programs

Job summary

Goodwill of Central Iowa is seeking a Full-Time Shift Leader to assist with operations management and training of donated-goods retail staff. The role supports store operations, cash handling, pricing, and delivering excellent customer service.

Starting wage is $16.00/hour with an extra $1.00/hour on weekend shifts; plus monthly bonus eligibility and annual merit increases based on performance. This is a 40-hour/week position with flexible shifts across the department to meet business needs.

Qualifications

• Successful candidates have: Previous related full-time supervisory experience
• Excellent customer service skills for daily employee and customer interactions
• Effective communication skills to coach others
• Flexible to work positively on a team within Goodwill of Central Iowa's values of love, kindness, & respect

Responsibilities

• Trains employees using various platforms including in-person, online, and written processes
• Regularly provides valuable work performance feedback to employees using GCI's values of love, kindness, and respect
• Assists in coaching and assigning work to the team to meet sales and production goals monthly, quarterly and annually
• Supports the Mission Services department and activities through our round-up program, promoting Mission activities and programs
• Provides excellent customer service and responds effectively and promptly to customer needs
• Assists in store DGR (donated goods retail) processes of sorting, pricing, and rotating merchandise to achieve production and sales goals
• Monitors production and sales to achieve store goals to support and fund Goodwill of Central Iowa's mission
• Assists in completing daily communication log to organize and assign work to team members
• Assists in monitoring new employee training progress
• Monitors and assists in maintaining internal and external appearance standards including floor care, store cleanliness, cash register organization, fixture organization, parking lot area, shopping cart store entry, and signage
• Performs other duties as assigned

Skills

Supervisory experience

Customer service

Communication skills

Cash register operation

Basic math

Microsoft Office

Flexible schedule

Education

High school diploma or equivalent

Job description

Goodwill of Central Iowa is seeking a Full-Time Shift Leader to assist with operations management and training of donated-goods retail staff. The role supports store operations, cash handling, pricing, and delivering excellent customer service.

Starting wage is $16.00/hour with an extra $1.00/hour on weekend shifts; plus monthly bonus eligibility and annual merit increases based on performance. This is a 40-hour/week position with flexible shifts across the department to meet business needs.