Shift Lead: Train, Lead & Elevate Guest Experience

Campero USA Corp.; Lynn (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Campero USA Corp. in Lynn, MA seeks a Shift Manager to train, develop and lead the crew, coordinating end-to-end operations to deliver an exceptional Customer Experience.

The role plans duties, ensures procedures, resolves issues, coaches the team, supports inventory and staffing, and maintains sanitation, safety and guest satisfaction across shifts. Fluency in English and Spanish is preferred; flexibility to work nights, weekends and holidays is required; prior leadership experience in

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification.
• Fluent in English & Spanish.
• Ability to work with computers; lift and push up to 50 lbs; stand long periods.
• Flexibility to work nights, weekends and holidays.

Responsibilities

• Plan his/her duties and responsibilities for each shift.
• Verifies compliance of procedures and protocols.
• Attends and resolves problems as they appear in the restaurant operation.
• Assist the General Manager.
• Coach and lead a team with no supervision.
• Involves himself in the operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and full of energy.
• Verifies customer satisfaction/Handles customer complaints.
• Applies a continuous improvement mindset to processes and procedures.
• Open/close restaurant.
• Assist with inventory (logging).
• Assist with staffing needs.
• Assist with controllables and labor.
• Maintains overall sanitation, health, cleanliness, and safety standards.

Skills

Leadership

Guest satisfaction

Bilingual: English & Spanish

Computer literacy

Education

High School Diploma or equivalent

ServSafe Certification

Job description

Campero USA Corp. in Lynn, MA seeks a Shift Manager to train, develop and lead the crew, coordinating end-to-end operations to deliver an exceptional Customer Experience.

The role plans duties, ensures procedures, resolves issues, coaches the team, supports inventory and staffing, and maintains sanitation, safety and guest satisfaction across shifts. Fluency in English and Spanish is preferred; flexibility to work nights, weekends and holidays is required; prior leadership experience in