Shift Lead: Team Coach for Great Guest Service

Dunkin' Donuts Incorporated; Bertrand Township (MI); On-site; USD 24,000 - 40,000; Full time

Job summary

Dunkin' Donuts Incorporated is seeking a Shift Leader to drive daily operations and guest service on the shift. You will coach team members, assign tasks, and ensure brand standards are met across food and beverage preparation.

You will support the Restaurant Manager, manage inventory and cash handling, and respond quickly to issues to protect the restaurant’s reputation in a fast-paced environment. Must be 18+ with strong English communication.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in achieving operational goals.
• Ensure Brand standards throughout shift including food/beverage prep.
• Communicate shift priorities and results to team.
• Complete shift deployment plans to cover positions.
• Coach team members with timely feedback.
• Delegate tasks to ensure smooth workflow and resources.
• Assist with training of team members as needed.
• Oversee safety, security and profitability policies during shift.
• Communicate with next Shift Leader to prep them for their shift.
• Ensure Food Safety standards are met.
• Manage inventory during the shift.
• Provide great guest service and mentor others to do the same.
• Handle customer complaints and emergencies and resolve issues.
• Manage cash over/short and cash handling policies.
• Monitor attendance and adherence to company policies.

Skills

Leadership experience

Customer service

Cash handling

Team coaching

English fluency

Education

HS Diploma or GED

Job description

Dunkin' Donuts Incorporated is seeking a Shift Leader to drive daily operations and guest service on the shift. You will coach team members, assign tasks, and ensure brand standards are met across food and beverage preparation.

You will support the Restaurant Manager, manage inventory and cash handling, and respond quickly to issues to protect the restaurant’s reputation in a fast-paced environment. Must be 18+ with strong English communication.