Shift Lead: Drive Service & Team Performance

Dunkin' Donuts Incorporated; Niles (MI); On-site; USD 18,000 - 23,000; Full time

Job summary

Dunkin' Donuts Incorporated in the United States seeks a Shift Leader to coach team members, uphold brand standards, and deliver great guest service during busy shifts. You will assign tasks, monitor safety and cash handling, support the Restaurant Manager, and help train staff while maintaining efficient operations.

This role requires at least 18, a high school diploma, and previous leadership experience in retail or hospitality; fluency in English and the ability to work flexible hours are

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English or the local language in which you serve.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Leadership experience

Customer service focus

Communication skills

Teamwork

Problem solving

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

Dunkin' Donuts Incorporated in the United States seeks a Shift Leader to coach team members, uphold brand standards, and deliver great guest service during busy shifts. You will assign tasks, monitor safety and cash handling, support the Restaurant Manager, and help train staff while maintaining efficient operations.

This role requires at least 18, a high school diploma, and previous leadership experience in retail or hospitality; fluency in English and the ability to work flexible hours are