Shift Lead: Coach Team & Ensure Guest Service

Dunkin' Donuts; Jasper (AL); Hybrid; USD 23,000 - 33,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader to coach team members and ensure Brand standards are met during a shift. The role focuses on delivering great guest service, managing daily operations, and guiding team members to achieve goals.

You will support the Restaurant Manager, oversee safety and food safety, and handle issues with timely, professional communication. Strong leadership and English fluency are required.

Qualifications

• Basic computer skills are required.
• Fluent in spoken and written English or the local language in which you serve.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members with timely, constructive feedback.
• Delegate tasks and responsibilities to ensure smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Oversee franchisee safety, security and profitability policies.
• Communicate clearly with the next Shift Leader to prepare them for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach team members to do the same.
• Handle customer complaints, conflicts, and emergencies to maintain a positive restaurant reputation.
• Manage cash over/short and ensure adherence to cash policies.
• Monitor employee attendance and adherence to company policies.

Skills

Leadership experience

Team coordination

Communication

Fluent English

Basic computer skills

Job description

Dunkin' Donuts is seeking a Shift Leader to coach team members and ensure Brand standards are met during a shift. The role focuses on delivering great guest service, managing daily operations, and guiding team members to achieve goals.

You will support the Restaurant Manager, oversee safety and food safety, and handle issues with timely, professional communication. Strong leadership and English fluency are required.