Shift Lead - Store Ops & Guest Experience

Walgreens; Boston (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Boston, MA is seeking a reliable team member to help open and close the store when management is not present. The role handles cash, refunds, and stock room readiness while ensuring a smooth start to the business day.

You will engage customers, assist with products and services, and uphold Walgreens service standards. This position requires leadership experience and strong English communication abilities.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers by greeting them and offering assistance with products and services.
• Report disciplinary issues and customer complaints to management.

Skills

Leadership experience

Customer service

English proficiency

POS system

Tools

POS system

Job description

Walgreens in Boston, MA is seeking a reliable team member to help open and close the store when management is not present. The role handles cash, refunds, and stock room readiness while ensuring a smooth start to the business day.

You will engage customers, assist with products and services, and uphold Walgreens service standards. This position requires leadership experience and strong English communication abilities.