Shift Lead: Customer Experience & Store Operations

Walgreens; Springfield (MA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Massachusetts is seeking a store associate to open and close the store when management is not present, manage cash and transactions, and provide an excellent customer experience. The role emphasizes customer engagement, product assistance, and maintaining store readiness for daily operations.

Responsibilities include handling refunds, returns, and issue resolution, supporting inventory, displays, and pricing tasks consistent with company policies while ensuring a friendly and

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management and ensure start-ups, cash handling, and readiness for business day.
• Handle product returns, order voids, refunds, cash drops to the safe, and provide change to cash registers.
• Engage customers and patients by greeting them and offering assistance with products and services to ensure a positive experience.

Skills

Leadership experience

Customer service

English fluency

Cash handling

Education

PTCB certification or pharmacy license

Job description

Walgreens in Massachusetts is seeking a store associate to open and close the store when management is not present, manage cash and transactions, and provide an excellent customer experience. The role emphasizes customer engagement, product assistance, and maintaining store readiness for daily operations.

Responsibilities include handling refunds, returns, and issue resolution, supporting inventory, displays, and pricing tasks consistent with company policies while ensuring a friendly and