Shift Lead: Customer Experience & Store Ops

Walgreens; North Bellmore (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens is seeking a store team member to open and close the store when management is unavailable, handle cash and returns, and provide a high-quality customer experience. The role involves supporting inventory, pricing, displays, and basic store operations.

English fluency is required, with at least one year in leadership or key holder roles. Experience with vendor deliveries, problem resolution, and maintaining orderly stockrooms will be valued.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Ability to open/close the store and handle cash processes.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and assisting with products and services, resolving issues to ensure positive experience.
• Maintains inventory accuracy and supports pricing, signage, and displays in accordance with policies.
• Assists with backroom operations, vendor deliveries, and basic bookkeeping tasks as needed.

Skills

Leadership

Retail key holder

Customer service

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a store team member to open and close the store when management is unavailable, handle cash and returns, and provide a high-quality customer experience. The role involves supporting inventory, pricing, displays, and basic store operations.

English fluency is required, with at least one year in leadership or key holder roles. Experience with vendor deliveries, problem resolution, and maintaining orderly stockrooms will be valued.