Shift Lead - Store Ops & Customer Experience

Walgreens Co.; Decatur (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Decatur, IL is seeking a Store Support role responsible for opening/closing the store in the absence of management, handling cash and refunds, and delivering a distinguished customer experience. You will assist with vendor deliveries, maintain inventory accuracy, and ensure proper pricing and signage.

The role emphasizes greeting customers, proactive service, and adherence to store policies, with opportunities to coach teammates and support daily operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management and handle required systems start-ups.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to registers.
• Model and deliver a distinctive and delightful customer experience.
• Greet customers and assist with products and services while resolving issues.
• Participate in vendor deliveries and backdoor access as needed by management.
• Ensure accurate inventory, pricing signage, and compliance with policies.

Skills

Leadership experience

English proficiency

Job description

Walgreens Co. in Decatur, IL is seeking a Store Support role responsible for opening/closing the store in the absence of management, handling cash and refunds, and delivering a distinguished customer experience. You will assist with vendor deliveries, maintain inventory accuracy, and ensure proper pricing and signage.

The role emphasizes greeting customers, proactive service, and adherence to store policies, with opportunities to coach teammates and support daily operations.