Shift Lead - Store Operations & Customer Experience

Walgreens Co.; Midlothian (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a team member to support store opening/closing when management is not present, handle cash activities, and deliver exceptional customer service. You will greet customers, resolve issues, and assist with backroom operations, pricing, and merchandising while maintaining store cleanliness and compliance.

The role emphasizes teamwork, accurate point-of-sale handling, and proactive customer support for a positive shopping experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including required system start-ups and cash handling.
• Handle product returns, refunds, and cash drops; provide change as requested.
• Deliver a distinctive and delightful customer experience.
• Engage customers and patients, resolve issues, and offer assistance with products and services.
• Assist with vendor deliveries and backroom operations; support stockroom accuracy and pricing tasks.

Skills

Leadership experience

Customer service

Cash handling

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. is seeking a team member to support store opening/closing when management is not present, handle cash activities, and deliver exceptional customer service. You will greet customers, resolve issues, and assist with backroom operations, pricing, and merchandising while maintaining store cleanliness and compliance.

The role emphasizes teamwork, accurate point-of-sale handling, and proactive customer support for a positive shopping experience.