Shift Lead: Customer Experience & Store Ops

Walgreens; South Elgin (IL); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in South Elgin, IL is seeking a Customer Experience Lead who can open the store when management is away, handle cash, assist customers, and ensure floor readiness.

You will balance tasks like processing returns, managing inventory counts, assisting with vendor deliveries, and coaching team members to deliver a distinctive Walgreens experience while complying with policies.

This role emphasizes service, accuracy, and teamwork in a fast-paced retail environment.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engage customers and patients, greet them and assist with products and services, resolve issues for a positive experience.
• Maintain store appearance, inventory counts, pricing signage and regulatory compliance tasks.
• Assist with vendor deliveries, backroom processes, and education of team members.

Skills

Leadership experience

English fluency

Retail operations knowledge

Education

PTCB certification or pharmacy license

Job description

Walgreens in South Elgin, IL is seeking a Customer Experience Lead who can open the store when management is away, handle cash, assist customers, and ensure floor readiness.

You will balance tasks like processing returns, managing inventory counts, assisting with vendor deliveries, and coaching team members to deliver a distinctive Walgreens experience while complying with policies.

This role emphasizes service, accuracy, and teamwork in a fast-paced retail environment.