Shift Lead: Store Ops & Customer Experience

Walgreens; Elk Grove Village (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Elk Grove Village, IL is seeking a team member to ensure daily operations run smoothly in the absence of store management. You will handle opening/closing, cash handling, and customer interactions while maintaining inventory, displays, and store conditions.

The role emphasizes delivering a friendly, proactive customer experience and supporting backroom and front-end processes to help the store meet its sales and service goals.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent reading, writing, and speaking English.
• Knowledge of store inventory control preferred.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open/close the store in the absence of management and handle start-ups and cash handling.
• Complete product returns, order voids, refunds, cash drops, and provide change as needed.
• Deliver a distinctive and delightful customer experience.
• Engage customers, assist with products/services, and resolve issues for a positive experience.
• Maintain accurate inventory counts and pricing signage; assist with displays and resets.
• Assist with vendor deliveries, store maintenance, and backroom operations.

Skills

Leadership experience

English fluency

Inventory control

PTCB certification

Job description

Walgreens in Elk Grove Village, IL is seeking a team member to ensure daily operations run smoothly in the absence of store management. You will handle opening/closing, cash handling, and customer interactions while maintaining inventory, displays, and store conditions.

The role emphasizes delivering a friendly, proactive customer experience and supporting backroom and front-end processes to help the store meet its sales and service goals.