Shift Lead: Store Ops & Customer Experience Champion

Walgreens; Herndon (VA); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Herndon, VA is seeking staff to open and close the store when management is absent, handle cash and refunds, and provide exceptional customer service. You will help maintain inventory, assist with pricing and displays, and support team members in day-to-day operations.

The role emphasizes delivering a distinctive customer experience, adhering to policies, and ensuring smooth store function while management is away.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, perform cash handling, and ensure start-up readiness.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested.
• Engage customers and patients to ensure a positive shopping experience.
• Assist with inventory, pricing changes, and basic store maintenance as needed.
• Serve as a liaison between management and team when store management is not present.

Skills

Leadership

Customer service

Cash handling

English fluency

Team collaboration

Education

Pharmacy license or PTCB certification

Job description

Walgreens in Herndon, VA is seeking staff to open and close the store when management is absent, handle cash and refunds, and provide exceptional customer service. You will help maintain inventory, assist with pricing and displays, and support team members in day-to-day operations.

The role emphasizes delivering a distinctive customer experience, adhering to policies, and ensuring smooth store function while management is away.