Shift Lead: Customer Experience & Store Ops

Walgreens; Fox River Grove (IL); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens is seeking team members to open and close the store in the absence of management, manage cash handling, and ensure floor and stock room are ready for business. The role includes handling returns, refunds, cash drops, and maintaining register accuracy.

You will model a distinctive customer experience and assist customers with products and services. Responsibilities include engaging customers, following service best practices, and supporting inventory control, pricing updates, and store

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management with system start‑ups and cash handling.
• Completes product returns, refunds, and cash drops; maintains accurate register records.
• Delivers a distinctive and delightful customer experience; assists customers and patients.

Skills

Leadership experience

English fluency

Customer service

Tools

POS systems

Job description

Walgreens is seeking team members to open and close the store in the absence of management, manage cash handling, and ensure floor and stock room are ready for business. The role includes handling returns, refunds, cash drops, and maintaining register accuracy.

You will model a distinctive customer experience and assist customers with products and services. Responsibilities include engaging customers, following service best practices, and supporting inventory control, pricing updates, and store