Shift Lead - Store Ops & Customer Experience

Walgreens; New Lenox (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a dedicated team member to support store operations, including opening/closing in the absence of store management and handling required cash processes. You will engage customers, resolve questions, and uphold a high standard of service across all touchpoints.

You will assist with cashier duties, returns, exchanges, and basic inventory tasks while maintaining store cleanliness and organization. This role emphasizes reliability and customer-first behavior.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, and cash drops, and provides change at registers.
• Ensures a distinctive and delightful customer experience.
• Maintains accurate cash handling and pricing per store policies.
• Registers all sales and assists with displays and stock organization.

Skills

Leadership experience

English fluency

Tools

Store systems knowledge

Store equipment

Job description

Walgreens is seeking a dedicated team member to support store operations, including opening/closing in the absence of store management and handling required cash processes. You will engage customers, resolve questions, and uphold a high standard of service across all touchpoints.

You will assist with cashier duties, returns, exchanges, and basic inventory tasks while maintaining store cleanliness and organization. This role emphasizes reliability and customer-first behavior.