Shift Lead: Customer Experience & Store Ops

Walgreens; Arlington (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking a capable team member to operate in the absence of store management, including opening procedures, cash handling, and ensuring readiness of floor and stock room for the business day.

You will engage customers, resolve issues, and model Walgreens service traits to deliver a delightful experience while supporting inventory and back‑end processes. This role emphasizes teamwork, pricing accuracy, and compliance with store policies.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing and speaking English.
• Preferred knowledge of store inventory control.
• Ability to obtain/maintain required state certification for pharmacy roles.

Responsibilities

• Opens and closes the store in the absence of management, handling required systems start-ups and cash handling.
• Completes returns, refunds, cash drops to the safe, and provides change to registers.
• Delivers a distinctive and delightful customer experience.
• Engages customers, resolves issues and assists with products and services.
• Maintains store keys, assists with vendor deliveries and pricing signage.

Skills

Leadership experience

Retail key holder

Customer service

English proficiency

Education

PTCB certification or pharmacy license

Tools

Store inventory control

Job description

Walgreens is seeking a capable team member to operate in the absence of store management, including opening procedures, cash handling, and ensuring readiness of floor and stock room for the business day.

You will engage customers, resolve issues, and model Walgreens service traits to deliver a delightful experience while supporting inventory and back‑end processes. This role emphasizes teamwork, pricing accuracy, and compliance with store policies.