Shift Lead: Customer Experience & Store Operations

Walgreens; Liberal (KS); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a team member to support store opening and closing in the absence of management, handling cash and register duties, and delivering a distinctive customer experience. You will assist customers, manage returns and refunds, and help maintain inventory and pricing accuracy throughout the shift.

The role emphasizes service excellence, teamwork, and adherence to store policies while ensuring a welcoming, clean, and organized environment for customers and patients.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and assisting with products and services; resolves issues to ensure a positive experience.
• Maintains store operations including inventory counts, pricing, and backroom duties.
• Supports communications between management and team members, reporting disciplinary issues and customer complaints.

Skills

Leadership experience

English fluency

Cash handling

Job description

Walgreens is seeking a team member to support store opening and closing in the absence of management, handling cash and register duties, and delivering a distinctive customer experience. You will assist customers, manage returns and refunds, and help maintain inventory and pricing accuracy throughout the shift.

The role emphasizes service excellence, teamwork, and adherence to store policies while ensuring a welcoming, clean, and organized environment for customers and patients.