Shift Lead - Store Ops & Customer Experience

Walgreens; Gurnee (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Illinois is seeking a store associate with leadership responsibilities to open/close the store when management is absent, handle cash and deliveries, and maintain accurate till records. You will engage customers, resolve issues, and support daily operations to deliver a distinctive Walgreens experience.

The role requires prior supervisory or key holder experience, fluency in English, and the ability to follow store policies.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Complies with store policies and procedures.

Responsibilities

• Opens and closes the store when management is absent, handling cash and back door deliveries.
• Completes returns, refunds, cash drops, and ensures accurate cash handling at registers.
• Delivers a distinctive customer experience and assists customers proactively.

Skills

Leadership

Customer service

Communication

English fluency

Education

PTCB certification / Pharmacy license

Job description

Walgreens in Illinois is seeking a store associate with leadership responsibilities to open/close the store when management is absent, handle cash and deliveries, and maintain accurate till records. You will engage customers, resolve issues, and support daily operations to deliver a distinctive Walgreens experience.

The role requires prior supervisory or key holder experience, fluency in English, and the ability to follow store policies.