Shift Lead: Store Operations & Customer Experience

Walgreens Co.; Puerto Rico; On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. seeks a store role responsible for opening/closing the store in management's absence, handling cash, processing returns, refunds and price changes, and ensuring a smooth, friendly customer experience across all channels.

You will engage customers, maintain store standards, assist with vendor deliveries, and support inventory and pricing accuracy while complying with policies and local regulations. Growth and ongoing training opportunities are provided.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).

Responsibilities

• Opens and closes the store when management is unavailable, including cash handling and system start-ups.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Delivers a distinctive and delightful customer experience across all interactions.

Skills

Leadership experience

Customer service

Education

High school diploma or equivalent

PTCB certification or pharmacy license

Tools

POS systems

Store equipment

Job description

Walgreens Co. seeks a store role responsible for opening/closing the store in management's absence, handling cash, processing returns, refunds and price changes, and ensuring a smooth, friendly customer experience across all channels.

You will engage customers, maintain store standards, assist with vendor deliveries, and support inventory and pricing accuracy while complying with policies and local regulations. Growth and ongoing training opportunities are provided.