Shift Lead: Customer Experience & Store Ops

Walgreens; Decatur (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Decatur, IL is seeking a team member to open and close the store when management is not present, manage cash and register accuracy, and deliver a high-quality customer experience. You will engage customers, handle returns, and assist with back door deliveries.

Prior leadership or key holder experience is expected, with fluency in English. The role emphasizes maintaining store standards, pricing accuracy, and collaborating with the team to support operations and customer service

Qualifications

• Fluent reading, writing and speaking English (one year of leadership/retail key holder experience).
• Experience with store operations, cash handling, and customer service best practices.

Responsibilities

• Opens and closes the store in the absence of management, including cash handling and ensuring readiness for business day.
• Registers all sales and handles price verifications, returns, and voids; supports back door deliveries.

Skills

Customer service

Leadership

Retail operations

Cash handling

Education

PTCB certification

Pharmacy license

Job description

Walgreens in Decatur, IL is seeking a team member to open and close the store when management is not present, manage cash and register accuracy, and deliver a high-quality customer experience. You will engage customers, handle returns, and assist with back door deliveries.

Prior leadership or key holder experience is expected, with fluency in English. The role emphasizes maintaining store standards, pricing accuracy, and collaborating with the team to support operations and customer service