Shift Lead - Store Ops & Customer Experience

Walgreens Co.; Covina (CA); On-site; USD 28,000 - 35,000; Full time

Job summary

Walgreens Co. is seeking a Store Key Holder to open and close the store in the absence of management, handle cash and pricing tasks, and ensure a welcoming customer experience. The role supports inventory control, displays, and vendor deliveries, with opportunities to develop leadership skills and contribute to daily operations.

The position emphasizes customer service, adherence to policies, and collaboration with managers to maintain store standards and smooth operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• We will consider employment of qualified applicants with arrest and conviction records.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including basic departments, stockroom, and overstock locations.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. is seeking a Store Key Holder to open and close the store in the absence of management, handle cash and pricing tasks, and ensure a welcoming customer experience. The role supports inventory control, displays, and vendor deliveries, with opportunities to develop leadership skills and contribute to daily operations.

The position emphasizes customer service, adherence to policies, and collaboration with managers to maintain store standards and smooth operations.