Shift Lead: Retail Ops & Customer Experience

Walgreens; Midwest City (OK); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a Retail Key Holder to open and close the store in the absence of management, handle cash operations, and ensure the floor and stockroom are ready for business. You will assist with vendor deliveries and maintain accurate inventory counts and pricing as per policy.

The role emphasizes delivering a distinctive customer experience and supporting store operations, pricing accuracy, and frontline service.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• Prefer knowledge of store inventory control.

Responsibilities

• Opens and closes the store in the absence of store management, including required cash handling and ensuring readiness for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested.
• Maintains accurate inventory counts and proper pricing/signage as required by policy.

Skills

Leadership experience

Retail key holder

Customer service

English fluency

Education

Pharmacy license or PTCB certification

Tools

Store systems

Job description

Walgreens is seeking a Retail Key Holder to open and close the store in the absence of management, handle cash operations, and ensure the floor and stockroom are ready for business. You will assist with vendor deliveries and maintain accurate inventory counts and pricing as per policy.

The role emphasizes delivering a distinctive customer experience and supporting store operations, pricing accuracy, and frontline service.