Shift Lead - Customer Experience & Operations

Walgreens; Pasco (WA); On-site; USD 2,549,000 - 3,237,000; Full time

Job summary

Walgreens is seeking a reliable key holder to support store opening/closing, cashier duties, and daily operations. You will open the back door for deliveries, manage cash handling, and ensure pricing and signage compliance. A focus on customer experience is essential to deliver Walgreens service standards.

The role emphasizes leadership, cash handling, and the ability to work with store teams in the absence of management, with opportunities for growth within Walgreens.

Qualifications

• 1 year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• Equal Opportunity Employer statement included in posting.

Responsibilities

• Opens and closes the store in the absence of management and handles cash and door security.
• Processes returns, refunds, cash drops, and price verifications at registers.
• Delivers a distinctive and delightful customer experience across the store.

Skills

Leadership experience

Retail experience

English fluency

Cash handling

Job description

Walgreens is seeking a reliable key holder to support store opening/closing, cashier duties, and daily operations. You will open the back door for deliveries, manage cash handling, and ensure pricing and signage compliance. A focus on customer experience is essential to deliver Walgreens service standards.

The role emphasizes leadership, cash handling, and the ability to work with store teams in the absence of management, with opportunities for growth within Walgreens.