Shift Lead - Store Ops & Customer Experience

Walgreens; Robbinsdale (MN); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens is seeking a reliable Retail Key Holder to help open and close the store when management is unavailable, ensuring cash handling and daily readiness of floor and stockroom. You will also assist with returns, refunds, and accuracy of pricing while contributing to a memorable customer experience.

The role emphasizes maintaining store standards, training team members on service basics, and supporting management with back-office tasks and inventory controls.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for the day.
• Completes product returns, refunds, cash drops, and provides change to registers.
• Delivers a distinctive customer experience and models best practices for service.

Skills

Leadership

English fluency

Job description

Walgreens is seeking a reliable Retail Key Holder to help open and close the store when management is unavailable, ensuring cash handling and daily readiness of floor and stockroom. You will also assist with returns, refunds, and accuracy of pricing while contributing to a memorable customer experience.

The role emphasizes maintaining store standards, training team members on service basics, and supporting management with back-office tasks and inventory controls.