Shift Lead: Customer Experience & Ops

Walgreens; West Branch (MI); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a Store Associate/Key Holder to support opening and closing the store when management is unavailable, manage cash handling, and ensure smooth daily operations. You will greet customers, assist with product needs, and resolve issues to maintain a distinctive Walgreens experience.

The role includes coaching team members on customer service best practices, maintaining inventory accuracy, displays, pricing, and store safety.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store when management is absent, handles cash and starts up required systems.
• Completes product returns, refunds, cash drops, and provides change at registers.
• Greet customers, assist with products and services, and resolve issues to ensure a positive experience.
• Coach team members on customer service best practices and Walgreens service traits.
• Handle store operations tasks including pricing, displays, inventory accuracy, and backroom coordination.
• Maintain cleanliness, store appearance, and compliance with policies and regulations.
• Assist with pharmacy window operations as requested and support regulatory compliance.

Skills

Leadership experience

Retail key holder

English fluency

Education

PTCB certification or state pharmacy license

Job description

Walgreens is seeking a Store Associate/Key Holder to support opening and closing the store when management is unavailable, manage cash handling, and ensure smooth daily operations. You will greet customers, assist with product needs, and resolve issues to maintain a distinctive Walgreens experience.

The role includes coaching team members on customer service best practices, maintaining inventory accuracy, displays, pricing, and store safety.