Shift Lead - Store Ops & Customer Experience

Walgreens; Chatham (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a store associate capable of opening and closing the store when management is not present, ensuring all systems start up and cash handling is performed accurately. You will interact with customers, assist with products and services, and maintain store cleanliness and organization.

The role emphasizes delivering a distinctive customer experience, training teammates, and upholding cash handling accuracy and pricing compliance. This is a fast-paced retail environment.

Qualifications

• Requires 1 year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, handling system start-ups, cash handling, and readying floor and stock room for business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, assists with products and services, and resolves issues to ensure positive experience.
• Keeps management informed by reporting disciplinary issues and customer complaints.

Skills

Leadership experience

Retail key holder

Cash handling

Customer service

Fluent English

Store operations

Education

High school diploma or equivalent

PTCB certification or pharmacy license (preferred)

Tools

POS system

Inventory software

Job description

Walgreens is seeking a store associate capable of opening and closing the store when management is not present, ensuring all systems start up and cash handling is performed accurately. You will interact with customers, assist with products and services, and maintain store cleanliness and organization.

The role emphasizes delivering a distinctive customer experience, training teammates, and upholding cash handling accuracy and pricing compliance. This is a fast-paced retail environment.