Shift Lead: Customer Experience & Ops Leader

Walgreens; Romeoville (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a store associate capable of opening and closing the store in the absence of management, handling cash and sales records, and ensuring a welcoming customer experience. You will support inventory, displays, and backroom logistics while maintaining compliance with policies.

The role emphasizes earning trust through proactive customer service, accurate pricing, and teamwork across departments.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Register all sales and manage cash handling, price verifications, and voids.
• Maintain inventory accuracy and assist with displays, promotions, and stock rotations.
• Assist with vendor deliveries and backroom operations.
• Ensure compliance with store policies and local regulations.

Skills

Customer service

Leadership

Cash handling

Retail experience

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a store associate capable of opening and closing the store in the absence of management, handling cash and sales records, and ensuring a welcoming customer experience. You will support inventory, displays, and backroom logistics while maintaining compliance with policies.

The role emphasizes earning trust through proactive customer service, accurate pricing, and teamwork across departments.