Shift Lead: Store Ops & Customer Experience

Walgreens; Palatine (IL); On-site; USD 17,000 - 28,000; Full time

Job summary

Walgreens is seeking a store associate who will open and close the store in the absence of management, handle cash and transactions, and ensure the floor and stock room are ready for business. The role focuses on delivering a delightful customer experience and supporting daily operations.

You will assist with returns, price changes, inventory, displays, and backdoor deliveries, contributing to smooth store function.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Maintains store keys and supports opening back door for deliveries; registers sales and handles pricing changes with proper signage.

Skills

Leadership

Retail experience

Customer service

English fluency

Job description

Walgreens is seeking a store associate who will open and close the store in the absence of management, handle cash and transactions, and ensure the floor and stock room are ready for business. The role focuses on delivering a delightful customer experience and supporting daily operations.

You will assist with returns, price changes, inventory, displays, and backdoor deliveries, contributing to smooth store function.