Shift Lead - Store Ops & Customer Experience

Walgreens; Carpentersville (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a candidate to manage store openings and closings when management is not present, including cash handling and delivering a ready-for-business floor. You will handle returns, refunds, and ensure cash accuracy across registers.

The role emphasizes customer experience through friendly service and proactive assistance. Additional duties include assisting with inventory, pricing, displays, and maintaining store standards, while complying with policies and local regulations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, including systems start-ups and cash handling.
• Completes product returns, refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and assisting with products and services to ensure a positive experience.

Skills

Leadership experience

Customer service

English proficiency

Cash handling

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a candidate to manage store openings and closings when management is not present, including cash handling and delivering a ready-for-business floor. You will handle returns, refunds, and ensure cash accuracy across registers.

The role emphasizes customer experience through friendly service and proactive assistance. Additional duties include assisting with inventory, pricing, displays, and maintaining store standards, while complying with policies and local regulations.