Shift Lead: Customer Experience & Store Ops

Walgreens; Beltsville (MD); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is hiring for a store operations role that opens and closes the store when management is unavailable, handles cash and transactions, and ensures shelves and stockrooms are ready for the day. You will interact with customers, handle refunds, and support backroom processes.

Key duties include supervising store tasks, maintaining pricing and displays, and delivering a friendly, helpful customer experience while complying with policies and procedures.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.

Skills

Leadership

Customer service

Cash handling

Fluent English

Education

High school diploma

PTCB certification or pharmacy license

Tools

POS system

Store systems

Job description

Walgreens is hiring for a store operations role that opens and closes the store when management is unavailable, handles cash and transactions, and ensures shelves and stockrooms are ready for the day. You will interact with customers, handle refunds, and support backroom processes.

Key duties include supervising store tasks, maintaining pricing and displays, and delivering a friendly, helpful customer experience while complying with policies and procedures.