Shift Lead - Store Ops & Customer Experience

Walgreens; Big Rapids (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking an on-site team member to support store opening/closing, cash handling, and customer service. You will ensure the floor and stock room are ready for business, assist with deliveries at the back door, and process returns and refunds with accuracy.

Role emphasizes delivering a distinctive customer experience and maintaining store operations, pricing, and displays in accordance with policies. Effective communication with team is essential.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at cash registers.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership

Customer service

Cash handling

Store operations

English proficiency

Education

PTCB certification or pharmacy license

Tools

Cash registers

Store systems

Inventory control

Job description

Walgreens is seeking an on-site team member to support store opening/closing, cash handling, and customer service. You will ensure the floor and stock room are ready for business, assist with deliveries at the back door, and process returns and refunds with accuracy.

Role emphasizes delivering a distinctive customer experience and maintaining store operations, pricing, and displays in accordance with policies. Effective communication with team is essential.